Client Service Charter

The missing piece of the puzzle when buying, selling, renting, investing in and managing property

Our On-going Relationship

We are committed to building and sustaining long-term client relationships based on trust, superior service and the quality of our initial and ongoing advice. My aim is simple: to give you the very best service, to personalise my approach,to be completely transparent and unfailingly professional. To provide a highly personalised service, with the aim of ‘earning the right’ to be considered as you property partner and agent for many years to come.

The tailored service we provide to you will include:

Face-to-face review meetings
Availability to speak on the telephone between review meetings to discuss any matters important to you as your needs change over time
Regular market and financial communications tailored to you and your interests
Correspondence and literature that is clear and easy to understand
Clarity and guidance at all stages of the process
Review and, if applicable, change elements of marketing, including price
Offer advice to maximise the chance of selling your home at the best price
Keep you up to date with market and economic changes
Review the process to date, including viewing feedback, online performance and marketing
Encourage and listen to your feedback to ensure we maintain our exceptional standards

Through our regular review meetings, we will:

Understand your circumstances and objectives
Fully review your goals and adapt to any changes

Working together, you will:

Have a clear understanding of your
personal and financial objectives
Have a clear understanding of our process
and practices
Have a proactive process in place

Keeping you informed

We will provide you with access to regularcommunications. This ensures that you are kept fully informed of how your home is performing on the online portals, how it has been received on viewings and any relevant market and economic information, including key changes that may impact your sale. We will agree with you at the outset what you can expect and when.

Our online presence

We do not believe in uploading a property to the online portals and not investing time proactively marketing in alternative ways. We advertise on all the major portals to gain maximum exposure; Rightmove, Zoopla, On The Market and Prime Location. In addition we advertise online at Keller Williams and the Property Puzzler website. Furthermore, we utilise social media and for each home we have a step buy step guide to how we use social media:

A preview of the property on social media and as a mail out to our database two days before the online launch
On the mutually confirmed day of launch, a social media post and mail out to our database
Two weeks after the launch, the property will be made a ‘feature property’ and posted on social media.

What you should expect at the property puzzler connecting people to property

A stress free property transaction delivered at the best price, in the best time frame. You will be one of a select number of clients. This means you will get truly personal attention and an outstanding customer experience.

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